Q&A

Frequently Asked Questions (FAQ)

Q1: Can I change or cancel my order after it has been placed?

A1: As a general rule, we do not accept changes or cancellations to products after an order has been confirmed. However, if you notice the problem immediately after placing your order, please contact us as soon as possible using the inquiry form or email. We will do our best to accommodate your request.

Q2: Is it possible to ship overseas?

A2: We deliver nationwide, both domestically and internationally.

Q3: What payment methods do you accept?

A3: You can pay by credit card (VISA, MasterCard, JCB, AMEX), PayPal, or bank transfer. However, if you choose bank transfer, you will be responsible for any bank transfer fees.

Q4: What if my item hasn't arrived or is delayed?

A4: You can check the delivery status using the tracking number provided in the shipping confirmation email. If the product has not arrived by the expected date, please contact us via the inquiry form or email.

Q5: Can I return or exchange the product?

A5: We accept returns and exchanges for unused products within 7 days of receiving the product. However, the shipping fee for the return will be borne by the customer. If you wish to return or exchange the product, please contact us in advance using the inquiry form or by email.

Q6: Can I exchange it if the size doesn't fit?

A6: We accept size exchanges only for unused products. However, we may not be able to accommodate your request depending on stock availability. If you would like to exchange the size, please contact us via the inquiry form or email within 7 days of receiving the product.

Q7: What is your privacy policy?

A7: We strictly manage your personal information and take measures to prevent unauthorized disclosure or leaking of your information to third parties. For details, please see the privacy policy page on our website.

Q8: Are there any coupons or discounts?

A8: We regularly offer promotions and coupons. The latest information is available on our website and in our email newsletter, so please sign up.

Q9: If an item is out of stock, will it be restocked?

A9: Popular and limited items may be sold out once they are out of stock. If you have any questions about restocking, please contact us via the inquiry form or email.

Q10: Is gift wrapping available?

A10: We offer gift wrapping services. Please select the gift wrapping option when placing your order. Details can be found on the product page or cart page.