privacy policy

LUSUP JAPAN Inc. (hereinafter referred to as "the Company") handles customers' personal information on the website and online store operated by the Company, and services provided in connection therewith (hereinafter collectively referred to as "the Service"), appropriately as follows, in compliance with the Act on the Protection of Personal Information and other related laws and regulations.

Article 1 Personal Information

"Personal information" in this policy refers to personal information as defined by the Act on the Protection of Personal Information, meaning information that can identify a specific individual through names, dates of birth, addresses, telephone numbers, email addresses, and other descriptions.

Article 2 Information Acquired

The Company may acquire the following information when providing the Service.

  1. Name
  2. Address
  3. Telephone number
  4. Email address
  5. Shipping address information
  6. Order details, purchase history, return/exchange history
  7. Payment method and other payment-related information
  8. Inquiry details and communication history with the Company
  9. Account registration information
  10. IP address, Cookie, device information, browser type, browsing history, access date and time, and other information related to the use of the Service
  11. Other information provided by customers to the Company

Payment information such as credit card numbers may not be directly held by the Company, but may be acquired and managed by payment service providers used by the Company.

Article 3 Purpose of Use of Personal Information

The Company uses acquired personal information for the following purposes.

  1. To process product orders, payments, shipments, deliveries, returns, exchanges, and refunds.
  2. For the provision, operation, and management of the Service.
  3. To respond to customer inquiries, consultations, and requests.
  4. To send necessary communications regarding order details, shipping status, important notices, and other information related to the use of the Service.
  5. To perform member registration, identity verification, and account management.
  6. To prevent or investigate fraudulent orders, unauthorized access, fraudulent payments, and other fraudulent activities.
  7. To provide information on products, services, campaigns, events, etc., via email or other methods.
  8. To analyze customer purchase history, browsing history, and other usage statuses to improve the content of products, services, and advertisements.
  9. For the planning and development of new products and services, and quality improvement.
  10. To conduct surveys, campaigns, monitoring projects, etc.
  11. To respond to actions that violate the Company's terms of service and other regulations.
  12. To fulfill legal obligations or take actions based on laws and regulations.
  13. To perform operations incidental or related to each of the above items.

Regarding newsletters and other advertisements or promotional communications, if a customer requests to unsubscribe, all future deliveries will be stopped, except for communications necessary by law or for the operation of the Service.

Article 4 Changes to the Purpose of Use of Personal Information

The Company may change the purpose of use of personal information only to the extent that it is reasonably recognized as being related to the previous purpose of use.

When the purpose of use is changed, the changed purpose of use will be announced on this website or by other appropriate methods.

Article 5 Provision of Personal Data to Third Parties

The Company will not provide personal data to third parties without obtaining the prior consent of the customer, except in cases falling under any of the following.

  1. When required by law.
  2. When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the customer's consent.
  3. When it is particularly necessary for the improvement of public health or the promotion of the sound upbringing of children, and it is difficult to obtain the customer's consent.
  4. When it is necessary to cooperate with a national agency, local public entity, or a person entrusted by them in executing affairs prescribed by law, and obtaining the customer's consent may hinder the execution of such affairs.
  5. When personal data is provided due to business succession and handled within the scope of the purpose of use before succession.
  6. Other cases permitted by law.

Article 6 Entrustment of Personal Information Handling

The Company may outsource the following operations to external service providers and provide personal information to them, within the scope necessary to achieve the purpose of use.

  1. Construction and operation of the online store
  2. Storage, packing, shipping, and delivery of products
  3. Payment processing
  4. Information distribution via email or other communication methods
  5. System maintenance, management, and security measures
  6. Access analysis, ad distribution, and marketing analysis
  7. Customer support and other operations necessary for the operation of the Service

In such cases, the Company will appropriately select the contractors, conclude necessary contracts, and exercise necessary and appropriate supervision to ensure proper handling of personal information.

Article 7 Provision of Information to Businesses Located Overseas

In operating the Service, the Company may use cloud services, payment services, access analysis services, ad distribution services, etc., provided by Shopify and other businesses located overseas.

Accordingly, customers' personal information may be stored on servers located outside Japan or handled by businesses located overseas.

When entrusting the handling of personal information to businesses located overseas, the Company will provide necessary information and take appropriate safety management measures in accordance with the Act on the Protection of Personal Information and other related laws and regulations.

Article 8 Use of Cookies, etc.

The Company's website may use Cookies and similar technologies for purposes such as improving customer convenience, understanding usage status, improving the website, preventing unauthorized use, and displaying advertisements tailored to customer interests.

A Cookie is a small information file stored on a customer's device when they browse a website. A Cookie alone does not usually directly identify a customer's name or address.

Customers can disable Cookies by changing their browser settings. However, if Cookies are disabled, some parts of the Service may not be available normally.

Article 9 Access Analysis and Ad Distribution

The Company may use access analysis services, ad distribution services, and other external services to understand the usage status of the Service and to improve services and advertisements.

These service providers may acquire Cookies, IP addresses, browsing history, device information, and other information, and handle them based on the privacy policy established by each provider.

Depending on the content of the services used by the Company, if necessary, a mechanism will be provided for customers to select the use of Cookies, etc., through Cookie banners or other methods.

Article 10 Security Management of Personal Information

The Company implements organizational, human, physical, and technical safety management measures to prevent unauthorized access to personal information, leakage, loss, damage, alteration, and other incidents.

In addition, the Company exercises necessary and appropriate supervision over executives, employees, and outsourced parties who handle personal information.

However, it is not possible to completely eliminate all risks related to communication or information management on the Internet.

Article 11 Retention Period of Personal Information

The Company retains personal information only for the period necessary to achieve its purpose of use or for the period required by law.

Personal information for which retention is no longer necessary will be deleted or anonymized by appropriate methods in accordance with laws and regulations and the Company's regulations.

Article 12 Disclosure of Retained Personal Data, etc.

If a customer or their representative requests notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties regarding personal data held by the Company, the Company will respond in accordance with the Act on the Protection of Personal Information and other related laws and regulations after verifying the identity.

Please note that the Company may not be able to fulfill your request if the Company is not obligated by law to comply with the request, if the content of the request is unclear, or if identity verification cannot be performed.

For details on how to make a request, please contact the inquiry desk specified in Article 15.

Article 13 Personal Information of Minors

When a minor uses the Service and provides personal information, it must be done with the consent of a parent or other legal guardian as necessary.

Article 14 Changes to this Policy

The Company may change this policy as necessary due to revisions of laws, changes in the content of the Service, or other reasons.

When making significant changes, we will notify you by posting on this website or by other appropriate methods.

The revised policy will take effect from the date of its posting on this website or from a date separately specified by the Company.

Article 15 Contact Information

For inquiries regarding this policy, the handling of personal information, or the disclosure of retained personal data, etc., please contact us via the inquiry form on our website.

Company Name
LUSUP JAPAN Inc.

Contact Method
Inquiry form on our website

Established: July 14, 2026
Last Revised: July 14, 2026