terms of service

These Terms of Use (hereinafter referred to as "these Terms") define the terms of use for websites, online stores, and other services (hereinafter collectively referred to as "the Services") operated by LUSUP JAPAN Inc. (hereinafter referred to as "the Company").

Users of the Services (hereinafter referred to as "Users") shall use the Services after confirming and agreeing to the content of these Terms.

Article 1: Application of these Terms

1. These Terms apply to all relationships between the Company and Users regarding the use of the Services.
2. Notes, purchase conditions, return/exchange conditions, privacy policy,表記 based on the Act on Specified Commercial Transactions, and other displays individually stipulated by the Company on the Services shall constitute a part of these Terms.
3. In the event of a discrepancy between these Terms and the content of individual displays, the individual display shall take precedence.

Article 2: Content of the Services

The Services primarily consist of the sale of underwear, apparel, related products, and other products handled by the Company, information provision, inquiry support, and other services incidental thereto.

Article 3: Eligibility for Use

1. Users shall use the Services in accordance with laws and regulations and these Terms.
2. Minors who use the Services and purchase products must obtain the prior consent of a parent or other legal representative.
3. The Company may suspend the use of the Services and cancel orders if a User violates these Terms or if the Company deems the use of the Services to be inappropriate.

Article 4: Membership Registration and Account Management

1. If membership registration is required for the Services, Users shall register accurate and up-to-date information.
2. Users shall manage their registered information, ID, password, and other account information at their own responsibility.
3. The Company shall not be liable for any damages incurred due to insufficient management of account information, misuse, or use by a third party, except in cases of willful misconduct or gross negligence on the part of the Company.
4. Users shall promptly perform change procedures by the prescribed method if there are any changes to their registered information.

Article 5: Product Orders and Formation of Sales Contracts

1. Users shall order products in accordance with the displays on the Services and the procedures prescribed by the Company.
2. A sales contract shall be formed when the User's order procedure is completed and the Company accepts the order.
3. The Company may refuse to accept an order or cancel an order after it has been formed if any of the following apply:

・If there is false information, incorrect entry, or inadequacy in the registered information or order content
・If payment is not completed successfully
・If the product is out of stock, discontinued, or out of production
・If the order is for resale, commercial purposes, or other purposes deemed inappropriate by the Company
・If there is suspicion of fraudulent orders, impersonation, or prank orders
・If there have been past troubles regarding refusal of receipt, long-term absence, non-payment, returns/exchanges, etc.
・In any other case where the Company deems it difficult to accept or continue the order

Article 6: Price and Payment Method

1. The sales price of the product, shipping fees, handling fees, consumption tax, and other necessary expenses shall be displayed on the Services.
2. Users shall pay the price by the method specified by the Company.
3. The payment method, payment timing, payment deadline, and other conditions shall be in accordance with the display on the Services or the rules of the payment service provider.
4. In the event of a dispute between a User and a payment service provider regarding payment, the parties concerned shall resolve the dispute, and the Company shall not be liable, except in cases of willful misconduct or gross negligence on the part of the Company.

Article 7: Delivery and Handover

1. The product delivery time, delivery method, shipping fee, and other conditions shall be displayed on the Services.
2. If the product cannot be delivered due to errors in delivery address information, long-term absence, refusal of receipt, or other reasons attributable to the User, the User may be responsible for re-delivery costs and other incurred expenses.
3. If a product is returned to the Company due to refusal of receipt without legitimate reason, long-term absence, incorrect address, or other reasons attributable to the User, the Company may charge the User for actual expenses incurred by the Company, including round-trip shipping fees, return shipping fees, re-delivery fees, payment processing fees, packing material costs, and other actual costs.
4. In the case of the preceding paragraph, the Company may cancel the order, and even if a refund is required, the Company may refund the amount after deducting the actual expenses incurred by the Company.
5. Delivery may be delayed due to weather, disaster, traffic conditions, circumstances of the delivery company, customs procedures, or other reasons not attributable to the Company.
6. The ownership and risk of the product shall transfer at the time the product is handed over to the User or the recipient designated by the User.

Article 8: Confirmation after Product Receipt

1. Users shall promptly check the type, quantity, size, color, presence of accessories, damage, stains, and other defects of the product upon arrival.
2. If there are initial defects, damage, stains, discrepancies with the order content, or other problems with the product, Users shall contact the Company by the method prescribed by the Company within 7 days of product arrival.
3. If the Company does not receive contact from the User within 7 days of product arrival, the Company may treat the product as having no problems.
4. However, this does not apply if the Company is legally obligated to assume responsibility.

Article 9: Returns, Exchanges, and Cancellations

1. Returns, exchanges, and cancellations of products shall be subject to these Terms and the return/exchange conditions displayed on the Services.
2. Due to the nature of underwear products, returns and exchanges initiated by the User after product shipment are generally not accepted from a hygiene management perspective.
3. Returns and exchanges cannot be accepted in the following cases:

・Products that have been worn, tried on, washed, processed, repaired, or dry-cleaned even once
・Products with lost or damaged product tags, accessories, packaging, boxes, warranty cards, manuals, etc.
・Products with dirt, scratches, odors, damage, snags, fraying, etc. caused by the User's responsibility
・Cases due to User's convenience, such as incorrect size, discomfort in wearing, ill-fitting, different image, different color, or incorrect order
・Made-to-order products, limited editions, pre-order products, gift-wrapped products, or other products indicated as non-returnable
・If the Company is not contacted by the prescribed method within 7 days of product arrival
・Products returned without prior contact to the Company

4. If there are reasons attributable to the Company, such as initial defects, damage, stains, or a product different from the order content being delivered, please contact us by the method prescribed by the Company within 7 days of product arrival. The Company will confirm and take appropriate action such as exchange, repair, return, or refund.
5. Even in the case of initial defects, etc., returns and exchanges cannot be accepted if any of the items in the preceding paragraph apply.
6. Shipping costs for returns and exchanges due to initial defects, damage, stains, discrepancies with the order content, or other reasons attributable to the Company shall be borne by the Company. Shipping costs and other expenses for returns and exchanges due to User's convenience shall be borne by the User. Details regarding the possibility of returns and exchanges, methods, refund methods, and other matters shall be in accordance with the return and exchange conditions displayed on the Services.

Article 10: Size, Wearing Comfort, and Fit

1. Product sizes shall be based on the dimensions, size charts, and other information displayed by the Company on the product page.
2. There are individual differences in how products feel when worn, their fit, tightness, texture, length, and other aspects.
3. Reasons based on individual感覚 (sensations) or body shape differences, such as "smaller than expected," "larger than expected," "wearing comfort is different from imagination," or "fit doesn't suit," do not constitute quality defects.
4. Due to the manufacturing process, a certain degree of error may occur in product sizes.
5. Errors within the dimensions stated on the product page or within the range normally tolerated by the Company may not be eligible for return or exchange.

Article 11: Product Display, Color, Material, and Image

1. The Company endeavors to display the color, texture, size, specifications, etc. of products as accurately as possible.
2. While product photos are made to be as close to the actual product as possible, the actual product's color and texture may appear different depending on the User's device, monitor settings, shooting environment, lighting, etc.
3. Due to shooting environment, viewing environment, material characteristics, manufacturing period, and other circumstances, there may be differences in color, luster, texture, size, wearing image, etc., from the images, descriptions, or customer's expectations on the Services. If these differences do not constitute clear damage, stains, poor sewing, discrepancies with the order content, or other defects recognized by the Company, they will not be eligible for return or exchange.
4. The Services may use some conceptual images, reference images, processed images, AI-generated images, or staged images to convey the atmosphere, usage scenes, and brand image of the product.
5. Conceptual images, reference images, AI-generated images, or staged images do not guarantee the actual specifications, color, shape, accessories, or usage effects of the product.
6. For products using silk or other natural materials, due to the characteristics of the material, there may be individual differences in texture, luster, color, weave, dimensions, etc.
7. If these differences do not constitute a quality defect of the product, they may not be eligible for return or exchange.

Article 12: Handling of Silk Products and Products

1. Users shall use and store products in accordance with the washing instructions, handling instructions, precautions, and other methods indicated by the Company.
2. Silk products are very delicate materials, and color fading, discoloration, shrinkage, loss of shape, fabric damage, pilling, snagging, fraying, etc., may occur due to friction, wetting, sweat, direct sunlight, detergents, storage environment, etc.
3. Contact with nails, rings, watches, accessories, bags, belts, zippers, hook-and-loop fasteners (Velcro, etc.), sharp objects, rough objects, etc., may cause fabric snagging, yarn pulling, damage, tears, etc.
4. Pilling, snagging, fraying, and fabric damage caused by friction or snagging during wear, washing, or storage may not constitute quality defects.
5. The Company shall not be responsible for changes, damage, or defects in products caused by the User's method of use, washing method, storage method, aging, external factors, or other reasons not attributable to the Company.

Article 13: Gift Usage

1. If a User purchases a product as a gift, the User is responsible for accurately entering the delivery address, recipient name, message content, and other input information.
2. The Company shall not be responsible for delivery delays, incorrect deliveries, re-deliveries, incorrect message content, or other problems caused by incorrect input, except in cases of willful misconduct or gross negligence on the part of the Company.
3. In principle, cancellations, returns, and exchanges are not accepted for gift-wrapped products, made-to-order products, customized products, and other individually tailored products.

Article 14: Prohibition of Resale, etc.

1. Users shall not, without the prior written consent of the Company, engage in resale, commercial purchase of products,代行 purchase, listing on auction sites or flea market apps, or any other act that the Company deems to be for the purpose of resale or commercial purposes.
2. The Company may cancel orders, limit sales quantities, stop future transactions, and take other necessary measures if it suspects resale, commercial purposes, or other inappropriate purchases.
3. Products for resale, products sold for commercial purposes, or products purchased through channels other than official sales channels may not be covered by the Company's warranty, returns, exchanges, after-sales service, or any other support.
4. If the Company or a third party incurs damages due to resale, commercial purposes, or any other act that violates this article, the User shall compensate for those damages.

Article 15: Prohibited Acts

Users shall not engage in the following acts when using the Services:

1. Acts that violate laws or public order and morals
2. Criminal acts or acts related thereto
3. Acts that infringe upon the rights, interests, honor, credit, or privacy of the Company, other Users, or third parties
4. Acts of registering or sending false information
5. Acts of using the Services by impersonating another person
6. Fraudulent orders, prank orders, refusal of receipt, long-term absence, non-payment, or other acts that cause damage to the Company
7. Resale, commercial purposes, purchase of products for commercial purposes, or other acts deemed inappropriate by the Company
8. Acts that interfere with the operation of the Services
9. Unauthorized access to the Services, servers, networks, etc., or attempts thereof
10. Acts of sending or disseminating computer viruses or other harmful programs
11. Acts of unauthorized use, reproduction, alteration, reproduction, sale, or transfer of the Company's images, text, designs, logos, trademarks, product plans, etc.
12. Acts that cause disadvantage, damage, or discomfort to the Company or a third party
13. Acts of sending slander, false information, excessive demands, unjust pressure, business interference, or other inappropriate content using the inquiry form or posting functions on the Services
14. Other acts deemed inappropriate by the Company

Article 16: Intellectual Property Rights

1. Copyrights, trademark rights, design rights, and other intellectual property rights related to all content, including text, images, videos, photographs, designs, logos, trademarks, product names, product designs, concepts, etc., published on the Services, belong to the Company or to a third party who holds legitimate rights.
2. Users shall not reproduce, reprint, alter, distribute, sell, publish, publicly transmit, secondary use, or use these contents by any other means without the prior written consent of the Company.
3. If the Company or a third party incurs damages due to a violation of this article, the User shall compensate for those damages.

Article 17: Handling of Inquiries, etc.

1. When a User sends inquiries, opinions, feedback, or other content using the inquiry form on the Services or other communication methods provided by the Company, the User guarantees that such content does not infringe on the rights of third parties and does not contain false, defamatory, unduly demanding, or other inappropriate content.
2. The Company may use inquiries, opinions, feedback, and other content received from Users, processed in a way that does not identify individuals, for purposes such as product improvement, service improvement, quality control, advertising, and sales promotion.
3. The Company may choose not to reply, respond, use, or take any other action regarding content sent by a User if the Company deems such content to be inappropriate.

Article 18: Handling of Personal Information

The Company will handle Users' personal information acquired in connection with the use of the Services appropriately in accordance with the Company's separately established Privacy Policy.

Article 19: External Services and External Links

1. The Services may include links or integration functions to payment services, delivery services, social media, external websites, and other services provided by third parties.
2. The use of external services is subject to the terms of use, privacy policies, and other conditions of those external services.
3. The Company shall not be liable for the content, use, failures, troubles, etc. of external services, except in cases of willful misconduct or gross negligence on the part of the Company.

Article 20: Changes, Suspension, or Termination of the Services

1. The Company may change, add, suspend, or terminate all or part of the content of the Services as necessary.
2. The Company may temporarily suspend all or part of the Services without prior notice to Users in any of the following cases:

・When performing maintenance, inspection, or updates of the system
・When unavoidable circumstances arise, such as natural disasters, earthquakes, typhoons, floods, fires, power outages, communication failures, delivery failures, infectious diseases, epidemics, wars, conflicts, riots, terrorism, cyberattacks, laws and regulations, administrative guidance, or other unforeseen circumstances
・When failures occur in external services, payment services, delivery services, etc.
・When it becomes difficult to provide the Services due to circumstances of suppliers, manufacturing contractors, logistics operators, or other business partners
・In any other case where the Company deems it difficult to provide the Services

3. Even if a User incurs damages due to changes, suspension, or termination of the Services, the Company shall not be liable, except in cases of willful misconduct or gross negligence on the part of the Company.

Article 21: Disclaimers

1. The Company does not guarantee the accuracy, completeness, up-to-dateness, usefulness, or suitability for a particular purpose of the Services and the information on the Services.
2. While the Company strives for quality control of products and accuracy of displayed content, it shall not be liable for differences arising from the characteristics of natural materials, individual variations in the manufacturing process, usage environment, storage environment, etc., unless they constitute a quality defect.
3. The Company shall not be liable for damages incurred by Users due to the inability to use the Services or due to the use of the Services, except in cases of willful misconduct or gross negligence on the part of the Company.
4. Even if the Company is liable, the Company's liability shall be limited to direct and ordinary damages, with an upper limit equal to the amount paid by the User to the Company for the product or service that caused the damage, except in cases of willful misconduct or gross negligence on the part of the Company.
5. The Company shall not be liable for special damages, indirect damages, incidental damages, lost profits, loss of business opportunities, loss of data, damage to reputation, or other similar damages, except in cases of willful misconduct or gross negligence on the part of the Company.
6. The provisions of this article shall apply to the extent permitted by the Consumer Contract Act and other laws and regulations.

Article 22: Exclusion of Anti-Social Forces

1. Users represent and warrant that they do not fall under the category of organized crime groups, members of organized crime groups, associates of organized crime groups, corporate racketeers, groups masquerading as social activists, special intelligence crime groups, or any other similar entities.
2. Users shall not provide benefits to anti-social forces, allow them to use their name, or engage in any other acts related to them.
3. If the Company determines that a User has violated this article, the Company may cancel orders, suspend the use of the Services, and take other necessary measures without any notice.

Article 23: Damages

1. If a User violates these Terms and causes damage to the Company or a third party, the User shall compensate for those damages.
2. If the Company incurs damages or expenses due to fraudulent orders, refusal of receipt, long-term absence, registration of false information, resale, infringement of intellectual property rights, defamation, business interference, or other inappropriate acts by the User, the Company may claim such damages and reasonable expenses from the User.

Article 24: Changes to these Terms

1. The Company may change these Terms due to changes in laws and regulations, changes in service content, or other necessities.
2. If the Company changes these Terms, it will notify Users of the changed content and effective date by posting them on the Services or by other appropriate methods.
3. Unless otherwise stipulated by the Company, the changed Terms shall become effective at the time they are posted on the Services or on the effective date stipulated by the Company.
4. If a User uses the Services after changes to these Terms, the User shall be deemed to have agreed to the changed Terms.

Article 25: Severability

Even if a part of these Terms is deemed invalid or unenforceable by law or regulation, the other parts of these Terms shall continue to be in full force and effect.

Article 26: Governing Law and Jurisdiction

1. The interpretation and application of these Terms shall be governed by the laws of Japan.
2. In the event of a dispute between the Company and a User regarding the Services, the Tokyo District Court or the Tokyo Summary Court shall be the exclusive court of agreed jurisdiction for the first instance.

Article 27: Inquiries

For inquiries regarding these Terms, please contact us using the inquiry form displayed on the Services or by a method separately designated by the Company.

Enactment Date: July 7, 2026
Last Updated: July 19, 2026