Description based on the Specified Commercial Transactions Act
Terms and Conditions of Sale
Seller
Name: LUSUP JAPAN Inc.
Chief Executive: Mie Yamakoshi (Representative Director)
Address: 5-1-904, Nishi-Gotanda 8-chome, Shinagawa-ku, Tokyo
Phone Number: 03-6427-5194
Inquiries: Please contact us via the inquiry form.
Product Price
Please check the price displayed on each product page.
Prices displayed for domestic sales in Japan include consumption tax. Prices displayed for overseas sales may vary depending on the destination country or region.
Shipping Fees
Shipping is free nationwide for domestic deliveries in Japan.
For international deliveries, shipping fees vary depending on the destination country or region. Please confirm the exact shipping fee displayed on the order process screen.
*Domestic deliveries are made by Yamato Transport.
*For international deliveries, customs duties, import taxes, and customs clearance fees may be incurred separately. These costs are the responsibility of the customer.
Payment Methods
Credit card (VISA, MasterCard, JCB, AMEX), PayPal
Payment Deadline
Credit card: Payment at the time of order
PayPal: Payment at the time of order
Product Delivery Time
Orders are usually shipped within 2-3 business days after confirmation.
*Excluding Saturdays, Sundays, national holidays, New Year holidays, and summer holidays.
*Depending on stock status and order details, shipping may take longer. In such cases, we will contact you in advance via email.
Returns and Exchanges
Due to the nature of the products and for hygiene reasons, we do not accept returns or exchanges due to customer convenience.
However, if there is an initial defect in the product or if you receive a product different from your order, please contact us via the inquiry form within 7 days of product arrival. After confirmation, we will arrange for an exchange or refund.
Shipping costs for returns or exchanges due to initial defects or incorrect delivery will be borne by our company.
Please note that returns and exchanges will not be accepted in the following cases:
・If more than 7 days have passed since product arrival
・Products that have been used once
・Products that have developed dirt, scratches, odors, etc. while in the customer's possession
・Products with lost or damaged tags, packaging, or accessories
・Products returned without prior notice
Contact Information
This statement was last updated on July 19, 2026.